Voice mail

1. Description

"Voice mail" is a very useful feature for enterprise or small business users. For example, when the user (service subscriber) is out of office and cannot answer the call, miniSIPServer will prompt the caller to leave voice messages and send them to the user's email-box. The subscriber can retrieve and check these messages (emails) when he/she is idle.

The voice mail service of cloud miniSIPServer includes following features:

  • When the subscriber is unreachable or no-answer, miniSIPServer will prompt the greeting voice to the incoming caller party to leave message.
  • miniSIPServer can send these voice messages to the subscriber's email box.
  • Each local user can has its personalized greeting voice.
  • Each local user can record its own personalized greeting voice very easily.
2. Configuration

Local miniSIPServer can be configured an independent SMTP server to send emails, including voice mails, but cloud miniSIPServer always uses the system's SMTP server, which is, to send all users' voice mails. So please pay attention that you may need to add our email address to your trust list, otherwise your email system might move the voice mails to spam boxes.

2.1 local user's service right

In this step, there are two items should be configured. (1) Local user should subscribe "voice mail" service. (2) We must configure the subscribers' email address to receive voice mails.

In the local user configuration dialog, please click "Forwarding" tab to show the details.

voice mail items of local user's configuration.

The local user need to subscribe "voice mail" service explicitly. In above figure, please select "voice mail for unreachable or no answer call" item.

We need to configure the email address together, voice messages of this local user will be sent to this email address.

3. Personalized greeting voice

User can dial "*61" to hear our greeting voice. In default, miniSIPServer will prompt "Please leave your message" to caller party.

User can dial "*60" to record own personalized greeting voices. When the call is established, miniSIPServer will prompt the previous greeting voice, then the user can begin to record his/her new greeting voice.

In another way, user can record his/her own greeting voice and send it to our support team to upload it to the virtual server. Please refer to "How to record my own audio?" document for more details.