Setup virtual VoIP step by step

MYVOIPAPP support team

support@myvoipapp.com

Index

1. Instruction

To setup a local VoIP network, please refer to our another stey by step document.In such document, we describe some basic concepts about VoIP and how to build a local VoIP system.

In this document, we will describe how to build a virtual VoIP system with miniSipServer cloud step by step. We assume you have learned some concepts about VoIP.

2. What's cloud VoIP?

Sometimes we also name it as hosted-VoIP or virtual VoIP. In cloud VoIP system, "PBX" or "call server" is running on a cloud computer system. You don't need to purchase a hardware, such as PBX/PC/Server, to run and maintain it. You can setup a virtual PBX in our cloud. You will pay for what you use with rich services. It is very flexible.

"miniSipServer cloud" is a kind of cloud VoIP system. You can treat it as some miniSipServers running on a cloud computer system. Each customer will have his/her own virtual miniSipServer. All operations are almost same with local miniSipServer.

3. Scenario

Following figure describes a simple environment for small business or home based business.

network

In our demo scenario, the small company only has two members: Holly and G.T.

Holly's extension number is 100, and G.T's extension phone number is 101. Both of them have PCs based on windows system. The IP address of Holly's PC is 192.168.1.100. The IP address of G.T's PC is 192.168.1.101. miniSipServer is in the cloud.

The company establishs connection with PSTN through a VOIP carrier's network.

We will follow subsequent steps to establish our VOIP network.

Setup cloud-miniSipServer.

network (step1)

Connect local users to cloud-miniSipServer.

network (step2)

Connect cloud-miniSipServer to VoIP providers' network.

network

Configure some wonderful advance services for our small company, such as auto-attendant, ring group and pick-up.

4.1 Step1: setup cloud-miniSipServer

This step could be the easiest one in our configuration.We just need sign up or sign in an account in website.

Once you sign in your account, please click menu "Data / System" to get basic information of virtual miniSipServer. Please refer to below figure:

cloud miniSipServer system information

In our demo scenario, our virtual miniSipServer address is "7859.s1.minisipserver.com". Each account will have different virtual miniSipServer address.

4.2 Step2: connect local users to cloud-miniSipServer

First, we need add two extensions in cloud-miniSipServer.

4.2.1 Add new local users

Please click menu "Data / Local user" and click button "Add a local user" to add a new local user:

add a new local user

new local user configuration

By default, we can just assign user name and password to a new local user. The new employee can use this new account information to configure his/her SIP phones.

4.2.2 Connect local users

We begin to configure Holly's softphone to connect miniSipServer.

Holly use miniSipPhone as her softphone and this softphone can be download from MyVoipApp.

After install miniSipPhone, please click menu "File / SIP account".

miniSipPhone account configuration

In the pop-up window, please add a SIP account like following figure.

miniSipPhone account property

The key configurations are described below. Please pay attention to the "SIP server address" item. It is the virtual miniSipServer address.

SIP server address 7859.s1.minisipserver.com
User name 100
Password 100

Please click 'OK' button to complete miniSipPhone configuration. miniSipPhone will try to register to miniSipServer. If it successes, it will display number information and be able to make call out.

miniSipPhone ready

Now, Holly's extension has connected to miniSipServer. We can follow the same step to configure G.T' extension. If you have other kinds of SIP clients/phones, they should also be configured same information.

Both Holly and G.T' extensions have been connected to miniSipServer. We can click menu 'Data / Local user' again to check their status. Their icons should be blue.

local users ready

After we finish this step, the basic VOIP network is established. Holly and G.T can call each other. Holly can dial '101' to call G.T, and G.T can also dial '100' to call Holly.

4.3 Step 3: connect miniSipServer to VoIP provider

After establish internal VOIP network, it is time to establish connection with outside customers now.

If we want to make call to outside or receive a call from outside, we need a VoIP gateway to connect our miniSipServer and traditional telephone, or we need VoIP provider to do it for us. We decide to connect our virtual miniSipServer to VOIP providers' network and we select BroadVoice as our VOIP provider.

After we request a SIP account from BroadVoice, for example, the account is '723123456', we will use use this account to configure miniSipServer to connect BroadVoice.

In account, please click menu 'Data / External line' to add an external line information.

external lines

Then, please click button 'Add an external line' to add an external line with BroadVoice account information.

external line configuraton

The key informations are described as below table. Of course, you can update it according to your own configuration.

External line type Connect to peer SIP/VOIP server
Peer server address sip.broadvoice.com
Peer server port 5060
External line 732123456
Password 1234

If the external line success to connect to peer server ( VOIP provider's network or VOIP gateway), the icon of the external line should be gray and without cross flag.

Then, we describe some details about making outgoing call and receiving incoming call.

4.3.1 Make outgoing call

As we have confirmed in above sections, Holly and G.T can call each other by dialing their extensions number directly. If we want to make outgoing call to our customers, how can we do it?

Since the external line is connected to VOIP provider's network ( or VOIP gateway), it is no problem to call outside customers, but we have to mention that we need add prefix '9' before we dial our customers numbers. In miniSipServer, prefix '9' is the default outgoing prefix which is used to distinguish call type. For example, if the customer's number is '732123457', we need dial '9732123457'.

4.3.2 Receive incoming call

When we configured external line before, we has indicated 'auto attendant' at the same time by default. So when outside customers call in, miniSipServer will prompt them to enter extension number. For example, once customers call "732123456" ( the external line number provided by VOIP provider and configured in miniSipServer ), they will hear "Welcome, please enter extension number" and they can enter '100' to call Holly or enter '101' to call G.T.

Because miniSipServer uses "RFC2833" DTMF mode or SIP-INFO to collect customer's input digits, we must confirm with our VOIP provider that they can support these DTMF mode.

5. F.A.Q

5.1 Why one-way audio problem?

Please refer to here for help.