Pickup and group pickup features allow a user to answer an incoming call that rings on a telephone or softphone other than the user own. This document explains how to configure and use the pickup and group pickup features of miniSIPServer.
Below figure describes a simple scenario of pickup service. In this scenario, Hong and G.T are in the same pickup group. G.T's number is 102, Hong's number is 101. When G.T receives an incoming call from Holly, Hong can pick up this call through two ways:
In miniSIPServer, only the persons who are in the same pickup group can pick up others' calls. If the user isn't in the same pickup group, he/she cannot pick up the target user. For example, in above figure, Tom is not in the same pickup group with Hong and G.T, so Tom cannot pick up G.T and Hong' calls.
In above description, there are two prefixes for call pickup features. (1) The prefix of "pickup" is "*40*". (2) The prefix of "group pickup" is "*50*".
The only thing need to be configured is the user's pickup group. Please refer to following steps.
In our example, Hong and G.T belong to the same pickup group whose ID is '1', so they can pickup calls for each other.